Managing Across Culture Essay Example | Topics and Well Written Essays - 2250 words

Managing Across Culture - Essay Example The immigrants or those who take part in the act of moving from their original location to other locations suffer the risk of mixed cultural changes. There are certain extents at which these cultural changes lead to indifferences and cultural conflicts. The degree of negativity is overcome by the instillation of positive attitudes and believes of social understanding. The positive aspects lead to good interaction and communication between two or more groups from different cultures (Paulson, 1993). The people from different cultures and norms are usually advised to acknowledge their cultural differences, respect those of others, face the reality and learn how to coexist with each other than fight or argue over their differences. The biggest challenge that is usually faced when trying to achieve this is the presence of non-verbal gestures, which are usually hard to comprehend but are expressed by majority of the different cultures to illustrate superiority or to lower the dignity of a certain culture. Verbal communication can be termed as one of the challenges that are faced by different people from different cultures and locations but are not necessarily the main problem. The main cause of distress and differences that is mostly experienced by different cultures is the process of understanding and accepting each other’s culture without debating on which is superior and inferior. Problems Experienced between Different Cultures In this discussion essay, the culture of different people and their relations with each other will be made with regards to the American state of cultural values and understanding. The U.S. will be the centre of reference since research has indicated that the citizens of U.S. are conscious of the cultures of other people than those that live in the Northern America although the whole of America will also be used as reference to clarify and illustrate the effects of cultural differences and the ways of controlling them (Hofstede, 1997) . The immigrants that come from other parts of the world to settle in America experience all sorts of difficulties before they adapt to their new way of life. The challenges that they undergo before earning full citizenship, allowance to work, and move freely take time, commitment and dedication. In case the immigrants choose to settle and start families in the U.S., they usually name their children according to the rules that are set by the American laws and earn the right for their children just like any other American citizens. The acceptance and respect of different cultural values makes it possible for different cultures to live and work together due to the availability of a common agenda and mutual understanding (Hofstede, 1997). The presence of a child strengthens the stay of the parents in the American soil since the risk of deportation fails to exist. This is because deportation would mean that the child would be left an orphan since he or she would have no parents in case the parents are deported. It has been the culture of the American laws to follow up the development of every child within its jurisdiction. The laws governs the way the children are brought up and raised in healthy and nutritious conditions thus embracing the children born of other cultures but in the American soil. This illustrates that there is a mutual understanding and connection between all people from all parts of the world

Food safety Essay Example for Free

Food safety Essay Food safety is a very essential aspect of maintaining healthy and productive relationships between human beings and the entire environment. It is because it plays a basic role in enhancing good health which is vital in influencing sustainable human activities. Fundamentally, human activities influence their relationships and interactions with the environment. It can be acknowledged that maintaining food safety at all levels ensures good health which in turn guarantees healthy relationships between man and his environment. Human activities have various implications on the entire environment. In deed, they affect the economic, social, environmental and political aspects of the environment. Food safety that is fundamental for good health enables man to relate well with all these aspects of his environment. Food safety: Health To begin with good health enables human beings to work hard and be able to provide for their economic needs. According to Last (1998), when both mentally and physically healthy, individuals tend to be more productive. Increased productivity leads to healthy societies as individuals can be able to cater for their needs and wants. This is made possible by individuals earning enough to attain financial stability. Thus they can be able to pay their bills, spare some for recreation and also be able to save for the future. This is made possible if their health is assured through ensuring food safety. Bronfenbrenner (1979) indicates that excellent health also determines good interpersonal relationships and hence enables populations to acquire social cohesion. In this respect, he argues that healthy individuals are unlikely to be social misfits because they are able to think straight and are also conscious of the societal values which they uphold. Also, health enables one to work and earn an honest living as well as provide enough for his or her family. As such, people become more responsible and dedicated to their lives and this enhances one’s self esteem and personal satisfaction. Generally, Last (1998) asserts that healthy people are able to maintain healthy relationships than their counterparts. Again, this healthy status can only be achieved if the they food they consume is handled in a hygienic manner. With regard to the environment, Ebi, et al. (2005) argues that good health enables individuals to cater for their environment. According to him, healthy individuals are usually able to take timely measures to avoid environmental deterioration in their own simple ways. For instance, they can be able to plant trees, dispose of their wastes in a proper way and perform other functions that enhance environmental conservation. These actions may seem simple yet their contribution to environmental conservation is very significant. In addition, since these individuals have financial stability, they can contribute to environmental conservation missions by donating money (Ebi et al. , 2005). Furthermore, healthy individuals are in position to take sound decisions with regard to environmental conservation. The political stability of a country is also dependent on the health of the individuals. To this end, Bronfenbrenner (1979) argues that healthy and active individuals are less likely to engage in politically unsound behavior. It is worth noting that good health throughout a person’s life also implies that the person’s education and thinking process is rational. Therefore, such individuals are able to make informed, autonomous and democratic decisions with regard to politics. This enables a country to have visionary leaders that are politically mature and therefore enforce policies that are beneficial to the locals. This status can be achieved if food safety is maintained all through a person’s life. Indeed, food safety is a very vital component of our day to day living because of the role it plays in maintaining our health. Without this good health, life can be difficult for most individuals because diseases will be prevalent. Despite this realization, food handling in the US continues to be a major problem and the frequency of food poisoning and food borne illness continues to rise significantly (Last, 1998). This implies that the Food and Drug administration has failed in its duty to protect the health of the citizens. This can also be attributed to the money oriented attitude that our society has assumed. For instance, Andrew (2006) indicates that some butchery workers would rather keep their jobs than identify a slip up in the meat processing process. Further, he asserts that the urge to get food on the markets in a timely manner in order to make huge profits has made business persons overlook the minor but most important aspects of food safety. Therefore, there is need for consumers to take up the responsibility of maintaining good health by practicing the following critical steps that are very important in enhancing food safety and improved health. At a personal level, consumers should be extremely wary of sale offers. If the deal seems too good, it is always recommended to think twice. In most instances, business owners place on sale products that are defective (Andrew, 2006). Therefore, instead of making purchases blindly, consumers should spare time to check the packages properly and even identify the odor of the food. If the odor is bad, Loken (1995) ascertains that such food is not suitable for human consumption. In addition, consumers should put in to consideration the packaging of the food. Usually, food can look very appealing yet if not packed well, the probability that it is infected is so high. According to Watson (2001), well packaged food has a higher probability of being germ free. When purchasing fruits and vegetables, consumers should only buy those that are fresh looking (Loken, 1995). They should avoid fruits or vegetables that have spots or look unhealthy as this is a clear indication of infection. Andrew (2006) notes that hepatitis A is spread through poor handling of fruits and vegetables, specifically by washing the same with contaminated water before they reach the market. He suggests that it is important that consumers keep themselves well informed about any outbreaks and take precaution in a timely manner by adjusting their menu accordingly. According to him, it could be safer to avoid any fruits or vegetables involved in the outbreak than endanger one’s health by consuming contaminated food. At home, fruits and vegetables should be washed thoroughly and under running water in order to remove all dirt. In cases where fruit and vegetable washers are used, it is essential to adhere to the directions of the manufacturer in order to avoid any possible contamination. When shopping for dry foods, Watson (2001) argues that consumers should check the packaging material to ensure that it is in order. In particular, he explains that the nylon papers used for packaging as well as boxes should be well inspected to ensure that they do not have holes or openings. This is an indication that food is not contaminated as holes or other openings could serve as entrances of insects and generally germs. In addition, consumers should avoid buying dry foods that are infested by insects like weevils. These transmit diseases that are dangerous to human health. In the case of canned foods, Loken (1995) explains that care should be taken to avoid buying any cans that are defective in any way. Specifically, those with punctures or dents should be avoided at all costs as this is an indication that the food is contaminated. Consuming infected canned food can be very fatal as it may contain botulin toxin (Watson, 2001). This has a severe and fatal impact on human health as it causes paralysis. It is also important to check the cans properly on arrival at home as dents can occur during transportation. In such incidents, Andrew (2006) explains that it is better to discard them as this could be an indication of punctures which imply infection. In the home environment, Andrew (2006) points out that it is advisable to clean all surfaces used in food preparation and the kitchen as a whole after the activity. This should be done with an antibacterial cleaner in order to kill all disease causing micro organisms. In addition, the surfaces should be kept dry as wet surfaces, coupled with a warm kitchen environment provides the best conditions for micro organism breeding (Andrew, 2006). When handling meats, Loken (1995) indicates that it is advisable to freeze any that would not be consumed in a few days time. According to him, this goes a long way in avoiding chances of poisoning. In addition, he explains that before cooking any meats, it is important to inspect them fully after thawing in order to identify any signs of spoiling. Further, when cooking meats, the right temperatures should be used in order to kill any existing infectious micro organisms. Failure to do this could lead to fatal poisoning caused by the existing micro organisms (Loken, 1995). After meals, any remaining food should be frozen rather than left open even if it is meant to be used in the next meal. In many cases, persons prefer to leave the left over food from the previous meals intended to be used in the next meal in an open place. It is assumed that the period between meals is short and therefore possibility of contamination is low. However, Watson (2001) indicates that contamination can still occur within any period. The surfaces used when preparing food before cooking should also be easy to clean appropriately. It is notable that most people prefer wooden boards for chopping food and vegetables. However, these are not hygienic enough as they keep germs between the chips. It can be very difficult to clean them appropriately. Therefore, other options found on the market should be used. In cases where a dish washer is available, it should be utilized for washing utensils. Dishwashers have proved to be very effective in killing germs due to their ability to withstand very hot water. Andrew (2006) affirms that in deed, hot water is the cheapest way of killing germs and consequently, dishes washed in very hot water are likely to be germ free. In instances where one opts to dine in the restaurants, the first thing to do should be to choose a decent place. Then, when inside the restaurant, one should take note of the conduct of the staff when serving food as this often gives an insight on the general hygiene of the restaurant. If this is not satisfactory, Last (1998) explains that it is better to avoid eating in the place than risk infection. Particularly, care should be taken before consuming vegetable and fruit salads as they are the most susceptible to contamination. Restaurants on their part should ensure that any food bought is well tested before it is cooked. This is important as it helps avoid chances of cooking infected food. In addition, hospitals should also take the same precautions. Above all, Watson (2001) argues that Agricultural production in itself should be sustainable to avoid contamination at the farm level. According to him, this can be achieved if the chemicals used are suitable for Agricultural production. Harsh chemicals that are risky for human consumption should be avoided at all costs. This will help avoid the incidences of heavy metals in the vegetables and fruits. Traces of heavy metals in food have been known to cause terminal illnesses like cancer (Watson, 2001). This can be avoided if more healthy Agricultural practices are adopted. Conclusion In conclusion, all these safety measures if put in to consideration can have a positive effect on the healthcare of individuals and the society a large. Specifically, these measures are fundamental in avoiding infection as a result of consuming contaminated food. If infection is completely eliminated from food preparation and processing, then the food eaten will be safe and this has a positive impact on the health of individuals. Eating safe foods significantly reduces the incidences of disease and deaths. Since diseases cause a major setback on people’s health, elimination of the same in the society will aid in creating holistic and productive societies.

Ligers Informative Speech -- Tiger Lion Breeding Animals Essays

Ligers Informative Speech The clip you just saw is from the popular movie 'Napoleon Dynamite.' Many of you have probably seen it before but I bet you never thought about any of it as being factual, did you? Well, even though the description was a bit off, ligers really do exist. According to Encyclopedia Americana, ligers are a hybrid cross between a male lion and a female tiger (also known as a tigress). It is nearly impossible for them to exist in the wild because most lions live in Africa and most tigers live in Asia, however under the right circumstances they can be bred. In most cases the tiger and the lion must be raised together to overcome any natural enmity between their species, however ligers have also been accidental. In China a few were produced artificially as experiments, but most often they occur as accidents among captive animals in zoos or roaming in safari parks. Deliberate hybridization is prohibited in most zoos, though. In 2001 three liger cubs were born in a zoo right here in Wisconsin . For space reasons keepers put a lion and a tiger in the same enclosure and one day they found three tiny cubs. Liger cubs don?t usually look like their father. They have striped like their tiger mother, but are lighter in color. As they get older their stripes will fade. Raising liger cubs is difficult because no one ever knows if the parents will recognize the liger cubs as their own, and also it is difficult for them to survive on their own. According to Hybrid B... Ligers Informative Speech -- Tiger Lion Breeding Animals Essays Ligers Informative Speech The clip you just saw is from the popular movie 'Napoleon Dynamite.' Many of you have probably seen it before but I bet you never thought about any of it as being factual, did you? Well, even though the description was a bit off, ligers really do exist. According to Encyclopedia Americana, ligers are a hybrid cross between a male lion and a female tiger (also known as a tigress). It is nearly impossible for them to exist in the wild because most lions live in Africa and most tigers live in Asia, however under the right circumstances they can be bred. In most cases the tiger and the lion must be raised together to overcome any natural enmity between their species, however ligers have also been accidental. In China a few were produced artificially as experiments, but most often they occur as accidents among captive animals in zoos or roaming in safari parks. Deliberate hybridization is prohibited in most zoos, though. In 2001 three liger cubs were born in a zoo right here in Wisconsin . For space reasons keepers put a lion and a tiger in the same enclosure and one day they found three tiny cubs. Liger cubs don?t usually look like their father. They have striped like their tiger mother, but are lighter in color. As they get older their stripes will fade. Raising liger cubs is difficult because no one ever knows if the parents will recognize the liger cubs as their own, and also it is difficult for them to survive on their own. According to Hybrid B...

Dowry system in india Essay

Dowry is derived from the ancient Hindu customs of ‘kanyadan’ and ‘stridhan’. In ‘kanyadan’, the father of the bride offers the father of the groom money or property, etc whereas for ‘stridhan’, the bride herself gets jewelry and clothes at the time of her marriage, usually from her relatives or friends. In Varadakshina’, the father of the bride presents the groom cash or kind. All of these could be done voluntarily and out of affection and love. The Hindu marriage system is sacramental. According to this system, a marriage is forever and there is no scope for a separation. Among the various ceremonies previously practiced, the ceremony in front of a ‘godly’ fire (‘Yajna’ in Sanskrit) has taken over, the old-fashioned system of marrying a wife by capture. This form of marriage began the practice of dowry, where originally, the family of the bride would accept gifts and money from the groom’s family as an alternative to bloodshed during the capture of the bride. A later modification of this system has paved way for the present dowry system primarily practiced by the society. The dowry custom continues to rule our society. In majority of Indian families, the boy has legacy rights, while the girl is given a large sum at the time of her marriage in lieu of the government regulated equal rights for girls in parental property. Thus, dowry system has spread in almost all parts of the country and sections of society. There are several reasons for the occurrence of the dowry system, but the main one is that it is a necessary precondition for marriage. ‘No dowry, no marriage’ is a widespread fear. There has also been an appearance of a feudal mindset with a materialistic attitude in a new globalised economy. The price tag for the groom is now bigger and bolder. The emergence of an affluent middle class, the torchbearer of social change in modern India, is the main factor for the continuation of the dowry system. Families arrange most marriages, and a man who does not marry for love; he can marry for wealth. For this man and his family, a woman becomes the ticket to shortcut riches through the system of dowry. There are a number of things people desire to have in their own houses but cannot afford; they use the opportunity of a son’s marriage to get them. The girl’s parents do not protest against variety, as they regard the union as a stepping-stone towards higher social status and better matches for the remaining children. Dowry as a phenomenon has gone beyond the ritual of marriage. Pregnancy, childbirth and all kinds of religious and family functions are occasions when such demands are made. A more sophisticated public image of an extended gifting session has replaced the old system. Now there is demand for receptions in marriage places. The trousseau includes designer wear for the bride and groom’s family. Chefs are flown in for multi-cuisine wedding dinners. The bride’s family usually pays for all this. The rich revel in the exchange of their black money, but this in turn exerts pressure on the other classes to ape them with serious social consequences. The women have become a kind of commodity. It is them who are the worst sufferers because dowry is most often a monetary agreement between two men – the bride’s father and the groom. Caste-based practices have only added fuel to the fire. Marriages in political families are arranged to consolidate the caste base for support in electoral politics, so they do not challenge the dowry system. Dowry rituals have now spread even to communities where they were unknown. It has gone to different castes, crossed the boundaries of provinces and education and religion. Muslims and Christians, such as the Syrian Christians of Kerala and the Roman Catholics of Mangalore have started demanding dowry. Official statistics show a steady rise in dowry crimes. More and more women are killed every year in India for dowry. Bihar and Uttar Pradesh still record the maximum number of dowry crimes, but Bangalore, India’s fastest growing city also shows an alarming rise – four women reportedly die every day because of dowry harassment and domestic violence. The cases of dowry torture are the highest accounting for 32.4% of crimes against women in the country. The Dowry Prohibition Act, in force since 1st July 1961, was passed with the purpose of prohibiting the demanding, giving and taking of dowry. In 1980, the Government setup a committee that recommended amendments in the Dowry Prohibition Act and also suggested expanding the definition of dowry and instituting family courts and National Commission for women. Many parliamentary debates led to some amendments in 1983,1984 and 1986. To stop the offences of cruelty by husband or his relatives on the wife, Section 498-A was added in the Indian Penal Code and Section 198-A in the Criminal Procedure Code in the year 1983. The Dowry Prohibition Act clearly stipulates that a person who gives or takes or helps in the giving or taking of dowry can be sentenced to jail for 5 years and fined Rs. 15,000/- or the amount of the value of dowry, whichever is more. The Act also prohibits the giving and taking directly or indirectly any property or valuable security, any amount either in cash of kind, jewelry, articles, properties, etc. in respect of a marriage. The control is provided by stating a limit and names of people gifting and their relationship to the married couple to be signed by both sides of parents. In 1986, the Act was amended again, empowering State governments to appoint Dowry Prohibition Officers, who not only had a preventive role but also had powers to collect evidence against people who took dowry. Despite protest by women’s organisations, serious activism, legal amendments, special police cells for women, media support and heightened awareness of dowry being a crime, the practice continues unabated on a massive scale. Despite every stigma, dowry continues to be the signature of marriage. Women need real social, political, financial and moral support in their fight against the system. They have to be empowered so that they can take their decisions about their own life by refusing the dowry system.

Operations Management Essay

1. History Since starting out in 1989, the Glad Group has grown to become one of Australia’s leading property service providers. Initially established as Glad Cleaning Services, the company provided cleaning solutions for shopping centres and businesses. In November 2006 Glad Cleaning Services re-branded itself to the Glad Group, now offering integrated property solutions. With a strong focus on customer service and great value pricing, the Glad Group has continued to develop and maintain long-term relationships with its clients over the years. Company founders Nick and Lucy Iloski recognised there was a need to offer an integrated service that specialised in flexible solutions for the retail and commercial markets. Their customer focused approach was welcomed in the market and the company grew rapidly. Today, the Glad Group excels in five key property services: Retail Cleaning, Commercial Cleaning, Security, Maintenance, and Waste Management & Environmental Solutions. Glad offers these services individually, or as an integrated property solution. 2. Introduction 2.1. Customer Service The Glad Group is based on a culture of integrity and dedication. ‘Commitment without compromise’ underpins every operation Glad undertakes. Glad Group takes customer service seriously and aims to deliver enduring value through innovative, customer focused property solutions that provide a safe, clean and friendly environment for clients, their customers and the community. High standards of customer service are obtained through employee training, compliance, and industry innovation and embracing technology. Individuals are empowered through an environment of support and encouragement, making service and solutions quicker and easier for clients. The Glad Group believes trust, integrity, and dependability is essential in every working relationship and always treats clients, employees, contractors and community ethically and with respect. 2.2. Quality Control The Glad Group is accredited to ISO 9001 Quality Management System, AS 4801 Occupational Health and Safety and ISO14001 Environmental Management System. Glad’s comprehensive integrated management system along with the use of Praxeo and Kevah software ensures the staff comply with the current laws, acts, regulations and codes of practice. This has created a safer and more secure work environment, resulting in a progressive reduction in incidents and accidents. 3. Location The Glad Group has been providing property services to the Australian market since 1989. Today the Glad Group is proud to provide services nationally to a range of market sectors including major, regional and neighbourhood shopping centres, commercial buildings, schools and universities, federal, state and local government offices and financial institutions. Glad Commercial Cleaning has several work locations. Investa Property Group, which is one of the clients of Glad Group, owns the office building at Deutsche Bank Place, 126 Phillip Street, Sydney. Located on the prime eastern edge of the CBD, Deutsche Bank Place has commanding and unrestricted views of Sydney Harbour and the Botanical Gardens and it is very convenient for employees to travel to and from. Deutsche Bank Place is a 240 m skyscraper in Sydney, New South Wales, Australia. It is located at 126 Phillip Street in the north-eastern end of the central business district, across the road from Chifley Tower. Construction began in 2002 and was completed in 2005. The building’s architect is Norman Foster of Foster and Partners. Deutsche Bank is the primary tenant, occupying 9 floors and owning the naming rights. It is owned and managed by Investa Property Group. Other major tenants are Allens Arthur, Bain & Company and Seven Wentworth. The 42,256m ² of total net lettable area boasts a NABERS Energy rating of 4.5 stars and a spectacular entry plaza. The building also offers cafà ©s, a brassiere, tenant showers, lockers and bike racks, a child care centre and outdoor areas. Located at the top of Hunter Street in the heart of the CBD, it is readily accessible by car and all public transport options. 3.1. Access It is very important these kind of commercial buildings to be easily accessible because there are lots of employees working in this building assuming 100 people for each level for a building that has 31 commercial levels beside other workers such as cleaners and securities as well as to receive the deliveries inside conveniently and timely. 4. Action Plans 4.1. Sustainability At Glad people believe corporate responsibilities include protecting the environment. That’s why an accredited environmental management system was developed. This system helps identify products or services that could affect the environment. To assist the system several policies, codes of practice, guidelines and International standards were adopted which exceed legislative compliance. All this ensures the best outcome for the environment. Every Glad employee receives training and development in the company’s environmental system. It is very important to continuously develop and tailor site specific training and education packages that focus on recycling and sustainability solutions and procedures. The Glad Group use and offer the following environmentally friendly products and services: ï  ¶Green cleaning products and water wise machines Reusable microfiber cleaning cloths Water recycling products Biodegradable products Waste management (recycling) consultancy Recently, Glad acquired the most powerful portable high pressure steam cleaner in Australia. This new chemical free steam cleaner is a powerful unit that is not only environmentally friendly but also provides: Improved levels of sanitisation Indoor/outdoor applications Graffiti removal Water heated to extremely high temperatures – killing bacteria, mould and viruses in large areas Chemical free portable high pressure steam cleaning for carpets Ideal for pavement/hard surfaces/entries & facades Pollution free operation Uses recycled water system Extraction of waste water (waste water is taken to the site and then removed from the site) 4.1.1. New Steam Clean Technology The Glad Group have mobile chemical free cleaning technology that can come to your site and clean just about anything, from floors and carpets, to car parks and railway platforms. Not only does the system of high pressure (3000 PSI) and steam (260 °C) clean, it also removes the waste and residue instantly via the extraction system (400 ft of hose). Furthermore, not only does the truck bring its own water, it takes the waste water away for recycling. 4.2. Risk and Insurance Management The Glad Group takes hazard assessment and risk management very seriously. Glad’s comprehensive approach ensures clients; their customers and employees are safe from hazards that might cause injury. Glad commission Proclaim to actively investigate and manage public liability claims swiftly and professionally on behalf of the Glad Group and clients. Prior to the commencement of any contract a risk analysis is conducted, site specific safe work method instructions are designed and then audit on an ongoing basis. To further improve safety, Glad also operates a cutting edge software system called Glad Easi. It’s a touch screen reporting program designed to provide an effective and auditable trail of information regarding employees, contractors and visitors within work sites. Due to the comprehensive approach to health & safety and the efficiency of reporting methods, the Glad Group has one of the lowest public liability and workers compensation premiums in the industry. This results in considerable cost savings to clients. 4.3. HR Compliance The Glad Group is accredited to ISO 9001 Quality Management System, AS 4801 Occupational Health and Safety and ISO14001 Environmental Management System. Glad’s comprehensive integrated management system along with the use of Praxeo and Kevah software ensures the staff comply with the current laws, acts, regulations and codes of practice. This has created a safer and more secure work environment, resulting in a progressive reduction in incidents and accidents 4.4. Induction and Training All Glad Group employees are selected through an extensive interview process. Applicants must also provide evidence of their eligibility to work in Australia. Further checks such as, criminality record and immigration (DIMA) are then conducted by the Human Resource Department to ensure eligibility. Prior to issuing all cleaners, security guards and maintenance personnel with photo identification cards, the Glad Group provide detailed induction training at Head Office via Glad Compliance Department. This includes a number of training videos incorporating OH&S endorsed procedures and detailed site instructions. All training is evaluated and recorded on an employee’s electronic training record. Eligible staff is also enrolled in Certificate I, II, III and IV courses in Cleaning and Asset Maintenance. Each of supervisors has a certificate in Asset Maintenance and extensive site experience for commercial and retail sites. 5. Innovation 5.1. G.M.R The Glad Mobile Reporting system is a powerful and flexible software solution used on hand held PDA’s. This software has assisted the Glad Group in the management of property services and the assets and life cycles of our client’s properties. The benefit it provides to clients is real-time on-site inspection reports such as: Quality assurance inspections Incident/accident reporting Damage/condition reporting OH & S audits 5.2. Glad Easi The GLAD EASI system is a touch screen software solution designed to provide an audit trail of vital information for the Glad Group and its clients. The GLAD EASI system captures data such as: Time and attendance Employees entering and exiting the premises with delivery of information at both entry and egress Authorised entry for contractors and safety requirements to be met on entry and egress Safety aspects associated with the sites The system is also used for ongoing training of site personnel via extensive OH&S video series. 5.3. Escalator Machine An innovative widely used easy to move machine to clean hard floor, stairway and escalator is coming soon to be used not only for ease of use but to save time as well.